Terms and conditions

1. Overview

Welcome to Varelux.com (“we”, “our”, or “us”). By accessing our website, making a purchase, or using any of our services, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and customers of our website.

We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes constitutes your acceptance of the updated terms. If you do not agree with these Terms, please do not use our services.

2. Eligibility

To make a purchase on our website, you must be at least 18 years old or have the permission of a parent or legal guardian. By using our services, you confirm that you meet these requirements.

3. Product Information & Use

We provide clothing and fashion items for personal use. While we aim to offer high-quality and accurately described products, please be aware that:

  • Product colors and details may vary slightly from the images displayed on the website due to lighting, screen settings, or production variations.

  • Each item is subject to inspection before shipment; however, minor differences do not constitute a defect.

  • You are responsible for following any washing or care instructions provided with the product.

  • We are not liable for any damage resulting from misuse, incorrect handling, or failure to follow care instructions.

4. Pricing and Payments

  • All prices are displayed in [your local currency or VND] and include applicable taxes (unless otherwise stated).

  • We reserve the right to change prices at any time without prior notice.

  • If there is a pricing error, we reserve the right to cancel the affected order and issue a full refund.

  • Payment must be made in full at the time of placing your order via available payment methods shown on our website.

5. Orders and Cancellations

  • Orders are considered confirmed once payment is successfully completed.

  • You agree to provide complete and accurate billing and shipping information.

  • Orders can only be canceled or changed before processing begins. Please contact us as soon as possible at [email protected] or call for assistance.

  • We reserve the right to reject or cancel any order for any reason, including suspected fraud or unavailability of stock.

6. Shipping & Delivery

  • Orders are processed and shipped within the estimated timeframes provided at checkout.

  • We ship via reputable local and international carriers.

  • You will receive tracking information once your order is shipped.

  • Delivery times may vary depending on your location and external factors.

  • Once the package is handed over to the carrier, the risk of loss and ownership transfers to you.

  • We are not responsible for shipping delays, lost packages, or damage caused by shipping providers.

7. Returns & Refunds

7.1 Eligibility

  • Returns are accepted within 30 days from the delivery date.

  • Returned items must be unused, unwashed, and in original packaging with all tags attached.

  • Items not meeting these conditions may not be eligible for refund.

7.2 Return Process

  • Contact our support team at [email protected] to initiate a return.

  • Include your order number, reason for return, and supporting photos (if needed).

7.3 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or wrong.

  • In the case of defective items, we will provide a prepaid return label.

7.4 Refunds

  • Refunds will be issued within 5–10 business days after we receive and inspect the returned item.

  • Refunds will be made to the original payment method.

  • We reserve the right to deny a refund if the returned item does not meet return conditions.

8. Intellectual Property

All content on this website — including logos, designs, images, product names, and texts — is the intellectual property of Varelux and is protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. Our total liability to you for any claim will not exceed the amount you paid for the product or service in question.

10. Governing Law

These Terms and Conditions are governed by the laws of [Vietnam]. Any disputes arising shall be resolved under the jurisdiction of the competent courts of [your province/city if needed].

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

  • Business Name: Varelux

  • Website: Varelux.com

  • Address: Address: 8310 Hazen St, Houston, TX, 77036

  • Phone:

  • Email: [email protected]

  • Support Hours: Support Time: Monday - Friday From 8:00 AM - 17:00 PM (UTC - 07:00)